The Demographics screen allows you to view, add and edit key patient information. From the Demographics screen, you can add Billing Groups and Insurance Policies, and document verification of insurance coverage for a case.
Depending on your facility's workflow and when the patient's information is available, schedulers/front desk personnel may complete various sections of the Demographics screen at various times. For example, you may create a new patient record when the patient calls to make an appointment (after first searching for an existing patient record to avoid duplication). You may verify insurance coverage after the initial call, but before the patient arrives for the appointment. Or, you may complete sections of the screen after the patient arrives for the appointment.
Much of the information entered in the Demographics screen is required for "clean claims," so it is a good practice to complete as many of the fields as possible. Your facility should designate Mandatory and Suggested fields in your Conflict Settings to help ensure you capture all necessary information from the patient at the time of scheduling and registration.
For billing purposes, the Insurance Policies, Billing Groups and portions of the Case Details sections must be completed.
Editing the Demographics screen
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