About the RCM Ledger

The collections activity on individual accounts is performed from the RCM LedgerRCM Ledger. The RCM Ledger Sheet Bar options enable you to access information and functionality in other modules. See RCM Ledger Sheet Bar Options for more information.

Collections activities are performed on individual accounts using the context menucontext menu that appears when you right-click a charge from the RCM Ledger.

For more information, see Collections Workflow, RCM Ledger Sheet Bar Options and RCM Ledger Right-Click Menu Options.

To access the RCM Ledger

  1. Open the RCM module.
  2. By default, all transactions with an RCM Follow-up DateThe date on which a transaction will appear in the collector's queue for follow-up. of the current date or earlier that are assigned to you as the collector will be presented in the queue on the Home Page when you open the RCM module. You can use the filters at the top of the page to select a subset of this larger group of transactions. Click herehere to learn how to use the filters.
    • Date fromDate from

      Defaults to blank to display all accounts with a Date Type prior to today's date. Enter or select a different date to limit your results.

    • Date thruDate thru

      Defaults to today's date. You can enter or select a new date to limit or extend the results.

    • Date TypeDate Type

        • RCM Follow-up DateThe date on which a transaction will appear in the collector's queue for follow-up. - (default) - Select this Date Type to view accounts by their assigned follow-up date.

        • Transaction date - Select to view accounts by date of service

        • Post date - Select to view accounts by the date the charge was entered into the system

       

    • Assigned CollectorAssigned Collector

      Click the check mark icon to select a collector, then click Refresh. The charges assigned to the selected collector will pull to the screen. Click the minus sign icon to clear this field.

    • AccountAccount

      Enter a specific account number to pull only that account to the queue.

    • Last Name From/ThruLast Name From/Thru

      Enter the last name or initial of the last name or range of last names you would like to pull to the queue. Example: A thru N or Aaron thru North.

    • StatusStatus

      Select a workflow status of the accounts you would like to pull to the queue. Your facility can define your own statuses using the RCM Status dictionary in Administration. Typical Statuses include:

        • Appealing

        • Check in Progress

        • In-progress

        • Open

        • Paused

        • Review

        • Status Pending

      The Status of an account in the queue is set as the account is worked from the RCM Ledger. Any status other than Open indicates the account is being worked by an individual collector or a member of a Workgroup.

       

       

    • Due from, Provider, Patient Status, Patient Classification, and Case ClassificationDue from, Provider, Patient Status, Patient Classification, and Case Classification

      You can filter the queue by current responsible party (Due from), Provider, Patient Status, Patient Classification, and/or Case Classification by selecting one or more options from one or more of the 5 combo boxes shown.

      Underneath each box, the system will display the number of items available to choose from in the box followed by the number selected. Example 12/1 displayed under Due from would indicate that there are 12 items in the list and 1 has been selected. All items are selected by default.

      Use the  icon to add all of the items in the group or the  to de-select items already selected in the group.

     

  3. Double-click an item (charge) in the collector's queue, or click the item and then click Ledger from the RCM Home Page Sheet Bar.

RCM Ledger Header

The system display the following information in the header portionheader portion of the screen as read-only:

Batch (select batch) Several of the features performed on the RCM Ledger will require you to create or select a batch, which you can do by clicking the link next to Batch.

RCM Ledger Transactions

The system will display the transactions in the queue for the selected account in the transactions section transactions section of the RCM Ledger. Information displayed in the list of transactions shown in the table is controlled by the options selected under View.

View

You can limit the transactions displayed in the transactions list using the following check boxes:

Transaction List

The Transaction ListTransaction List displays all Transactions posted to the account that meet the criteria specified in the View section. Click herehere to learn about the information included in the Transaction List.   

    • BE - Business Entity in which the transaction was posted.

    • Procedure - Quick code of the procedure or supply resource associated to the charge

    • TR Date - Transaction date

    • Amount - Charge amount

    • Due - Current balance due on the charge

    • TR - Transaction type

    • RCM Date - Current RCM follow up date

    • Status - Current workflow status of the transaction

    • Total - Charges / W/O / Payments / Due. This field adjust based on the line items selected. All values displayed are net.

 

Details

The Details section of the RCM Ledger screen display the Transaction details (left-hand side of the screen) and billing group information (right-hand side of the screen) associated to the selected transaction.

Transaction Details

All transaction details shown in the Transaction Details sectionTransaction Details section pull from the Patient Ledger in the Financial Management module. The specific details shown depend on the type of transaction selected:

Note: If you wish to see even more detail on a transaction or to edit transaction details, double-click the transaction to launch the Transaction Details dialogTransaction Details dialog. See Transaction Details dialog for more information.

Billing Group Information

The Billing Group Information sectionBilling Group Information section displays read-only data organized by tab for the Primary (PI), Secondary (SI), Tertiary (TI) Insurances, Primary Guarantor (PG), and Secondary Guarantor (SG) for the associated billing group for the charge. The data pulls from the Insurance Policies screen in the Demographics module. When you highlight a charge from the Transaction List, the tab in the Billing Group Information section that represents the current responsible party for the charge is automatically selected. For example, if the selected charge is currently the responsibility of the Secondary Insurer, the SI tab will automatically be selected.

To access the Verification screen for an Insurance, click the tab associated to the insurance and then Verification Information. For more information on using this screen, see Insurance Verification.

Payment Plan Information

If the selected charge is billed under a Patient Payment Plan to the Plan Owner of that case’s active Payment Plan, the information listed below about the plan is displayed in a box at the foot of the Ledger. These fields auto-populate from the Payment Plan Details and are not editable here. To learn more about Patient Payment Plans, click here.

Buttons

Next will move you to the next account in the queue:

 Previous will move you back to the previous account in the queue:

RCM Ledger Sheet Bar options

Most of these options will take you to other system locations where you can perform related activities. For more information and links to topics covering all these options, see About RCM Ledger Sheet Bar options.

 

 

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