The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey is designed to glean data from surgical patients to gauge their perception of the care they received at Medicare-certified hospital based outpatient departments (HOPDs) or freestanding ambulatory surgery centers (ASCs).
Since January 2016, CMS has collected this data monthly on a voluntary basis from facilities that have proactively begun surveying patients. Beginning in January 2018, CMS (Centers for Medicare and Medicaid Services) will require participation in the OAS CAHPS survey. Data collection and monthly submission will become mandatory.
Beginning with AmkaiOffice version 3.18b, SIS provides a report in the AmkaiOffice Administration module to enable your organization to extract and compile data from AmkaiOffice for submission to CMS CAHPS certified vendor, SPH Analytics, so that the vendor can manage your CAHPS surveys.
The SPH CAHPS report has been added to Administrative Reports in the Reports module. The report is located in the Quality > CMS CAHPS folder. This report will extract data elements specific to the CMS certified-vendor, SPH Analytics, to send for processing the OAS CAHPS survey. The report outputs in CSV (comma separated value) format and runs on the month/year that you select.
For complete information on data submission requirements, work with your SPH Analytics representative.
With AmkaiOffice versions 4.2 and later you have the ability to exclude a patient from OAS CAHPS reporting for SPH Analytics by selecting one of the following options from the new OAS CAHPS Eligibility field in the Information Disclosure section in the Demographics module:
Not Eligible – State Regulation (SR)
If either of these options is selected, the patient’s data will not be included in the report for SPH Analytics.
There is no set up necessary except for that required for Primary Language.
Primary Language
In order to correctly populate the Language field on the report, your organization must enter the following languages in the Language dictionary (System Administration > Dictionary > Items > Language) and then select the appropriate language for the patient on the Demographics screen.
The SPH CAHPS report will display the number corresponding to the language as shown below. For example, if English is selected as the patient’s language on the Demographics screen the report will display 0 in the Language field. If the language is misspelled in the Language dictionary or if there is any language other than those listed below, the report will display a 9 in the Language field.
English (Report will display 0)
Spanish (Report will display 1)
Chinese (Report will display 3)
Russian (Report will display 4)
Vietnamese (Report will display 5)
All Other (Report will display 9)
Report Output
SPH Analytics only accepts CSV format files. While it is possible to edit the CSV file before submitting it to SPH Analytics, it is preferable that you make any needed data changes in AmkaiOffice and then run the report again.
However, if you choose to edit the CSV, and have Microsoft Excel installed on your computer, it will automatically open in Excel for editing. Simply save the CSV file to your computer and double-click the file to open it in Excel.
Data Elements Included in the SPH Analytics CAHPS report
The SPH Analytics CAHPS report pulls data from various areas of AmkaiOffice. It is important that you review the reported fields and ensure your organization is collecting information to satisfy these fields and entering it in the required format, when a format is specified.
Click here to view the data elements table.
To run the CAHPS report
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