Code Updater Tool - Troubleshooting Error Messages

Action that prompted the error message

Error Message

How to fix the error

User selected the Code Updater File

Selected file is not a valid Code Update file!

• Ensure that the file selected is the correct file.

• If needed, download a new copy of the Code Updater file from AmkaiCentral.

The Code Updater process was interrupted unexpectedly.

The Code Updater Process started by USERNAME on DATE, TIME was interrupted and stopped unexpectedly. Please review the logs under System Administration > Code Updater > View Logs and run the update again in necessary.

• If the Code Updater is interrupted unexpectedly for any reason, the system will exit the update and return to normal operation.

• Log back into the system and begin the update process again.

User uploaded a Code Updater File & the system found that the file is for a past code set or for the currently applied code set.

Code Set Selector box appears

• Ensure that the selected file is the newest Code Updater file.

• If needed, download a new copy of the Code Updater file from AmkaiCentral.

• If you are trying to re-run the Code Updater using the same file again, select the Code Set(s) you wish to apply by clicking Apply column check boxes.