Troubleshooting Guide: Electronic Insurance Verification

When the user clicks the Verify button during the process of Electronic Insurance Verification, AmkaiOffice performs a number of data checks to make sure it has all of the information it needs to send a verification request electronically. Below is a list of potential error messages that may appear, what they mean and how to resolve them.

Many of the error messages relate to improper or incomplete setup of the Electronic Insurance Verification feature. To learn how to set up this feature, see Implementing Electronic Insurance Verification.

Error Messages

Missing data in the Electronic Insurance Verification Dictionary

Electronic Insurance Verification is not installed on the server.

Interchange ID (ISA06) is empty.

Receiver ID (ISA08) is empty.

App Sender Code (GS02) is empty.

App Receiver Code (GS03) is empty.

Version ID Code (GS08) is empty.

User ID is empty.

Password is empty.

URL is empty.

Duplicate Response URL is empty.

Missing data in the Insurance Plan Dictionary

Plan is not specified.

Either the EMC Payor Code or the Verification Payor Code must be filled in.

Note: Often, the EMC Payor Code used for claims submission is the same code used for verification. In order to minimize data entry, AmkaiOffice will check the EMC Payor Code when the Verification Payor Code is blank. So users only need to enter a value in the Verification Payor Code if the code is different than the value in the EMC Payor Code.  

Communication Related Errors

Row not selected.

Invalid URL for HTTP connection.

Malformed URL.

Cannot create a connection for URL.

URL connection write error.

No valid data can be found for the HTTP transfer.

 

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